Refund Policy

Effective 8 September 2026

Payments for Postbarrel are processed by Stripe, acting as merchant of record. Stripe is the seller of record for your order and handles billing, taxes, receipts and refunds.

The short version

Try Postbarrel before you pay: your first three scripts are free (single-item, standard profiles, within seven days of signing up), so you can see exactly what you get. If you do buy and it is not right for you, ask within 14 days and, as long as you have not used the credits, we will refund you in full.

1. Plans (subscriptions)

First payment. Request a refund within 14 days of your first payment and, if you have not used any of that period's credits, you get a full refund. If you have used some credits, we may refund the unused share or decline, at our reasonable discretion.
Renewals. Renewal payments are not refundable once the new period has started, except where the law says otherwise. To avoid a renewal, cancel before your next billing date from your account page; you keep access until the period ends.
Cancelling does not trigger a refund of the current period.

2. Top-ups

Top-up credits are refundable within 14 days of purchase if none of them have been used. Once any top-up credit is spent, the purchase is not refundable. Top-up credits are valid for 90 days from purchase (see our Terms). Credits that expire unused are not refunded.

3. When we will always refund

You were charged more than once for the same order.
You paid but the credits never reached your account and we could not fix it.
The service was unavailable for an extended period and you could not use what you paid for.

4. What happens to credits on a refund

When a payment is refunded, the credits from that payment are removed from your account. Any bonus credits granted because of that payment are removed too, including a referral bonus paid to the person who invited you, which is removed from their account. If this leaves you with fewer credits than a script you already generated cost, your balance simply goes to zero; you are never charged again. A full refund of a plan payment also ends that plan straight away. A partial refund adjusts the money only and does not remove credits automatically. Cancelling a plan or deleting your account does not remove bonus credits or top-up credits. They are only removed when a payment is refunded or charged back.

5. Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. A chargeback removes the associated credits in the same way as a refund, and accounts used for repeated chargeback abuse may be closed.

6. How to ask

Email support@postbarrel.com from the address on your account with the date of the purchase. Approved refunds are issued by Stripe to the original payment method and normally show within 5–10 business days depending on your bank.

7. Your statutory rights

Nothing here reduces the rights you have as a consumer under the law where you live, including under UK and EU consumer law. Where those rights are greater than this policy, they apply.

8. Contact

Fuad Laguda, trading as Postbarrel
First Floor Right, 35A Cowane Street
Stirling, Scotland, United Kingdom
Email: support@postbarrel.com